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Shipping policy
At Liora Alternative Hair, we know how exciting it is to wait for new hair to arrive. We do our best to process and ship orders as quickly and carefully as possible.
Order Processing
In-stock orders typically process within 2–5 business days, excluding weekends and holidays.
Some styles and colors may ship directly from the manufacturer, while others may ship from Liora Alternative Hair. Processing times may vary depending on availability, manufacturer timing, backorders, preorder status, holidays, weather, carrier delays, or high-volume periods.
If you need an item by a certain date, please contact us before placing your order so we can help confirm current availability and estimated timing.
Availability
Wig inventory can change quickly, especially for popular styles and colors.
An item showing as available online does not always guarantee immediate shipment. If a style or color is out of stock, delayed, backordered, or preorder-only, we will contact you with an update and available options.
If timing is important, please email us before ordering so we can help confirm availability.
Shipping Rates
Standard shipping rates are shown at checkout.
Liora Alternative Hair may offer free shipping promotions from time to time. Free shipping offers, discount codes, and promotional shipping terms may not apply to every order and may be changed or ended at any time.
Original shipping charges, shipping protection, and expedited shipping fees are non-refundable.
Standard Shipping
Most U.S. orders ship through USPS, UPS, or another trusted carrier.
Once your order ships, you will receive tracking information by email. Please allow time for the carrier to scan and update tracking after the label is created.
Delivery times shown by the carrier are estimates and are not guaranteed by Liora Alternative Hair.
Expedited Shipping
Expedited shipping may be available at checkout when applicable.
Please note that expedited shipping speeds up the transit time after the order ships. It does not always shorten manufacturer processing time, preorder timing, backorder timing, or order preparation time.
If you need expedited shipping for a specific event or date, please email us before placing your order.
Signature Requirement
For security, high-value orders may require a signature upon delivery.
If a signature is required and no one is available to receive the package, the carrier may leave a notice with pickup or redelivery instructions.
Shipping Address Responsibility
Orders are shipped to the address provided at checkout.
Please review your shipping address carefully before placing your order. Liora Alternative Hair is not responsible for delays, lost packages, returned packages, or delivery issues caused by an incorrect or incomplete shipping address.
Once an order has been submitted, we may not be able to modify the shipping address.
Lost, Stolen, Delayed, or Misdelivered Packages
Once a package has been accepted by the shipping carrier, Liora Alternative Hair is not responsible for lost, stolen, delayed, damaged, or misdelivered packages.
If tracking shows that your order was delivered but you cannot locate it, please check with your household, neighbors, building office, mailroom, local post office, or shipping carrier.
If shipping protection or insurance was purchased, a claim may be submitted according to the terms of the protection or insurance provider.
Returned Packages
If a package is returned to Liora Alternative Hair because of an incorrect address, refused delivery, failure to pick up, or other delivery issue, the customer is responsible for any reshipping costs.
Original shipping charges are non-refundable.
Preorders and Backorders
Preorder and backorder dates are estimates and may change due to manufacturer production schedules, shipping delays, or inventory changes.
If your order includes a preorder or backordered item, your order may ship when the item becomes available. If you order multiple items, they may ship separately depending on availability.
Once a preorder or manufacturer order has been processed, it may not be eligible for cancellation.
International Shipping
At this time, Liora Alternative Hair primarily ships within the United States.
If international shipping becomes available, shipping rates, delivery times, duties, taxes, customs fees, and import charges will be calculated or communicated separately. International customers are responsible for any applicable customs fees, taxes, duties, or import charges.
Questions Before Ordering
We are always happy to help before you place an order.
For questions about availability, shipping timing, backorders, preorders, or delivery needs, please contact:
A Note About Customer Care
Liora Alternative Hair is a small, independently owned business and every message is answered personally with care. Phone calls, emails and messages are returned during regular business hours Monday through Friday. Please allow up to one business day for a response. Messages received during evenings, weekends or holidays will be answered on the next business day. Thank you for your patience and for allowing me to give each customer the personal attention they deserve.
Liora Alternative Hair is a small, independently owned business and every message is answered personally with care. Phone calls, emails and messages are returned during regular business hours Monday through Friday. Please allow up to one business day for a response. Messages received during evenings, weekends or holidays will be answered on the next business day. Thank you for your patience and for allowing me to give each customer the personal attention they deserve.
Customer Care