Refund policy

At Liora Alternative Hair, we want you to feel informed, supported, and confident before placing your order. Because wigs, toppers, and alternative hair are personal-use items, returns are accepted only under the guidelines below.

Return Eligibility

Eligible full-price wigs, toppers, and alternative hair may be returned for a refund to the original payment method when a return request is submitted within 14 days of delivery and the return is approved.

Approved returns are subject to a 15% restocking fee.

Original shipping charges, shipping protection, processing fees, and return shipping costs are non-refundable.

Return requests must be approved before anything is sent back. Unauthorized returns may be refused.

To request a return, please email:

hello@shopliorahair.com

Please include your order number, name, item, color, and reason for your return request.

Condition Requirements

To be eligible for return, the item must be in original factory condition.

The item must be:

Unworn
Unused
Unaltered
Unbrushed
Uncombed
Not shaken out
Not restyled
Not sprayed or misted with water
Free of perfume, smoke, food, pet, or other odors
Free of makeup, hair products, or residue
Returned with all tags attached
Returned with all original packaging included

The lace, part, cap, fibers, and factory styling must remain intact.

Please try on wigs and toppers gently, over a wig cap, and only long enough to determine whether the style, color, and fit are right for you.

Packaging Requirements

Approved returns must be packed carefully in their original packaging and placed inside a protective cardboard shipping box.

Returns sent in envelopes, poly mailers, bubble mailers, or packaging that damages the item or manufacturer box may be refused or subject to additional fees.

Items Not Eligible for Refund to Original Payment Method

The following items are not eligible for a refund to the original payment method:

Clearance items
Final sale items
Special order items
Discounted or promotional items
Open box items
Hair care products
Accessories
Color rings
Wig caps
Combs, brushes, tools, or styling products
Gift cards
Items that have been worn, altered, brushed, combed, shaken out, washed, cut, sprayed, misted, restyled, or exposed to odors

If an item is marked final sale on the product page, invoice, promotion, or checkout, it is not eligible for return.

Discounted or promotional items may be final sale or eligible for store credit only if specifically approved by Liora Alternative Hair.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping charges, shipping protection, processing fees, and return shipping costs are non-refundable.

Liora Alternative Hair is not responsible for returns that are lost, delayed, damaged, or sent to the wrong address. We recommend using a trackable shipping service and keeping your receipt until your return has been processed.

Refunds

Once your approved return is received, it will be carefully inspected.

If the item meets all return requirements, a refund will be issued to the original payment method, minus the 15% restocking fee, within 3–7 business days after inspection.

Please allow additional time for your bank or credit card company to post the refund.

If the item does not meet the return requirements, the return may be refused, additional fees may apply, or the item may be returned to you at your expense.

If we contact you about a return that does not pass inspection and do not receive a response within 30 days, the item may be considered abandoned.

Store Credit

In some cases, Liora Alternative Hair may approve a return for store credit instead of a refund to the original payment method.

Store credit may be offered for certain approved discounted, promotional, or special circumstances at our discretion.

Store credit does not expire unless otherwise stated.

Exchanges

Liora Alternative Hair does not offer direct exchanges.

If you need a different style, color, or cap construction, please request a return if your item is eligible. Once approved and processed, you may place a new order for the style or color you prefer.

Cancellations

Orders begin processing quickly and may not be able to be canceled once submitted.

If you need to request a cancellation, please email hello@shopliorahair.com as soon as possible. Cancellation requests are not guaranteed.

Once an order has shipped or has been processed with the manufacturer, it cannot be canceled.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you believe your item is defective, damaged, or incorrect, please contact us within 3 days of delivery at:

hello@shopliorahair.com

Please include your order number, a description of the issue, and clear photos. We will review the issue and help determine the next steps.

Items that are damaged due to wear, brushing, combing, styling, washing, cutting, product use, heat, improper care, or customer handling are not considered defective.

Questions Before Ordering

We understand that choosing hair online can feel overwhelming. If you have questions about color, cap construction, fit, fibers, density, or whether a style may be right for you, please contact us before placing your order.

We are here to help you make an informed and confident choice.

hello@shopliorahair.com